Our delivery hours are from 5pm to 11pm on Wednesday and Sunday. Our drivers will be consistent with delivery times, but there are factors beyond our control, such as weather and traffic, which can lead to delays. If you live in an apartment building that requires front desk/call box access it is the members responsibility to ensure our drivers have granted access upon arrival, Unless agreed upon otherwise, your meals will be left at your front door or with your concierge in a thermal insulated bag which keeps food cold for 2-3 hours. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery. If you forget to leave your cooler bag out for the driver to access the next evening, your food will be left in our paper bag without insulation. Drivers do NOT carry extra cooler bags thus cannot leave additional cooler bags if the member did not leave theirs out. Orders can not be cancelled, but you can pause or get Athletes Kitchen credit for your balance with a minimum of one week notice. Athletes Kitchen would highly suggest that you do not order from us if you have food allergies. Our kitchen is exposed to Nuts and Dairy products. We have created a field on the website for you to list your food allergies. If you have any further questions about signing up, please feel free to email info@athleteskitchen.ca we are happy to assist you.