Frequently Asked Questions about our Services

We try to answer the most common questions, but are always an email away from providing you more information.

Subscription

Are you a subscription service?

Athlete’s Kitchen runs a flexible subscription service. You can amend or suspend your order with three days notice prior to the next delivery period, or choose our manual ordering option.

Is there a minimum number of meals per delivery?

Yes. We require a minimum of six meals be ordered per delivery.

Is there a minimum subscription length?

Yes. The minimum subscription/order is for two deliveries.

Can I skip a delivery or two?

Yes. If you’re traveling or would like to pause your subscription for any reason, simply log onto your account and manage your delivery dates. Please remember, changes can only be done if you are within the three day cut off time. Penalties are applied for late changes, with no exceptions.

Have a look at this quick tutorial

How much will it cost to get one week of food delivered?

It depends on how much food you plan to consume, but there are some entry level orders. You can customize your order based on the amount you would like to spend, and the meals you would like supplied by AK. We recommend starting the order process to gauge the cost, as there is no commitment to purchase.

When is the deadline to place my food delivery?

You must place an order three days before the delivery date. For example, you must place an order by Thursday at midnight for a Sunday delivery, or Sunday at midnight for a Wednesday delivery.

When will I be charged?

Upon becoming a member and going through the delivery and meal selection process, you will be prompted for payment. In order to proceed with delivery a validated form of payment will be required at checkout.

What is Chef’s Choice?

Chef’s Choice is an alternative to selecting your own meals for each delivery. In order to proceed with Chef’s Choice, you must enter your meal selections for a minimum of one delivery. From here, our system will use past preferences to decide future meals based on your past meal selections. This option is perfect for busy individuals, who would prefer not to choose their own meals for each and every delivery.

I have Chef’s Choice but I need to pause delivery. Is there a way to do this?

Yes. Chef’s Choice has a calendar which can be accessed from your account. Within this feature you’ll be able to pause deliveries within 3 business days of your next order.

What if I want to end Chef’s Choice and select my own meals?

You can easily do that. At any time you can disable Chef’s Choice and use custom selection. However, the same notification period applies. For changes to apply, you must switch your account settings three days prior to the next delivery.

Have a look at this quick tutorial

Can I add or remove meals once I place my order?

Yes. Every delivery period must have a minimum of six meals per order, but you do have the ability to edit an order up to three business days before the delivery date.

Have a look at this quick tutorial

If I don’t choose my meals how will Chef’s Choice charge my credit card?

Your payment method is stored on file and your last delivery order is saved to our system. Upon your next order, we will charge your account with the same setup you selected for your previous delivery. If you wish to change your payment method, you can go to your account settings to do so.

Have a look at this quick tutorial

How do I deactivate my subscription/meal service?

Use the deactivate slider under the Chef’s Choice tab at the login portal. You must check all pending orders under the delivery tab and changes cannot be made inside the three day ordering window. Any orders inside this window will go through. If you have a balance remaining, it will be maintained as store credit for future use. Store credits are non-refundable.

Have a look at this quick tutorial

Can I pause my subscription?

Yes. You must log in and update your Chef’s Choice calendar to select skipped deliveries. Note: changes must be made no later than Thursday at midnight for Sunday deliveries, or Sunday at midnight for Wednesday deliveries.

Trial Orders

Do you offer one-time delivery?

We offer flexible subscriptions; our minimum is two deliveries.

Do I get charged again on my credit card if I only purchase one order?

No. The only reason you would be billed again is if you have the Chef’s Choice option selected. Otherwise, you simply pay for the deliveries and meals purchased.

Is there a minimum number of meals to be selected?

Yes. To submit an order you need to select a minimum of six meals per delivery.

Is there a way to taste a meal before ordering?

We don’t offer samples, but we assure you our meals are of the highest quality. We offer fresh, high-end, casual-style cooking loaded with flavour. The menu is always changing to ensure that you don’t get bored with the meal selection.

Do I have to pick up my trial meals?

No. All our meals come direct to your door, no matter the order size. Delivery charges are dependent on where you live.

Meal Contents

Are your meals organic? Natural?

Athlete’s Kitchen meals are nutrient-balanced with a healthy mix of protein and the right amount of vegetables. Our meals are always natural and fresh cooked, and organic ingredients are used when available. Our meats are hormone free and from local farms. The produce we use is always fresh and never frozen, from Ontario farmers. Our meals are free from hydrogenated oils, modified starches, man-made dyes, and preservatives. Unlike many “healthy” meal plans on the market, we say NO to white sugar, table salt, wheat flour and high fructose corn syrups. We use spices and natural sugars for seasoning, and olive and coconut oil for the healthiest choice in high temperature cooking.

Is your food always sourced locally?

Whenever possible we source from local farmers and producers. However, due to seasonality and ingredient requirements, at times we must source from outside Ontario. In this case, we always source from sustainable and GMO free producers.

Can I choose my meals?

Yes. You can do so using our online menu.

Do you offer the same meals for each delivery?

Absolutely not. If we did then you wouldn’t be loving our meals! We have a different menu for each delivery period, totalling 11 rotating menus. If you like choosing your own meals, make sure you go online and select the meals you’d like to receive. If you’d prefer a simpler process, our Chef’s Choice option will select meals for you based on your past orders and food preferences.

Do you have meals for diabetics?

Yes, our Nu-Paleo and Shredding meals are popular for people with diabetic dietary restrictions.

What if I have food allergies?

We avoid using major allergens such as gluten, peanuts, soy, corn, pork, and shellfish in all our meals. If you have other food allergies, we recommend you carefully read ingredient lists during the selection process. Unfortunately, we cannot accommodate specific food requests due to our kitchen format.

Which meal plan is right for me?

We all have different body types and goals. Check out the various meal types we offer to see what meals meet your needs and activity level.

Do you offer gluten free meals?

Indeed we do! We are against using gluten products, so our kitchen is completely gluten free. Any flour based recipes are created using flours from nuts, coconut, or other grains, which are gluten free alternatives to wheat products.

Am I able to customize my meal? Select different sides?

No. Due to the volume of meals we create we unfortunately cannot offer individual customization to every meal. However, you are able to choose your meals using the custom selection feature, which would allow you to pick meals based on your preferences.

How long do meals stay fresh for?

Each meal comes with an identifiable ‘fresh before’ date, which will indicate when a meal should be consumed by to guarantee freshness.

How should I store my meals?

Meals should be refrigerated immediately after you have received them, please don’t leave meals out at room temperature.

Can meals be frozen?

Our meals are always fresh and never frozen. However, if you chose to freeze our meals for later consumption, we recommend eating them within a month of putting them into the freezer to ensure that the meal quality is maintained.

How should I defrost meals if I decided to freeze them?

If you have to freeze your meals, we recommend freezing immediately when you receive them from us, and natural defrosting by placing the meals in your refrigerator overnight. Never defrost at room temperature.

How are recipes created to ensure they follow guidelines of Athlete, Nu-Paleo, Shredding diets?

We put in lots of research to ensure recipes follow the dietary restrictions of various lifestyles. We are food specialists, who work with industry leading chefs who develop meals from scratch. We have over 200 recipes on hand to ensure diversity and quality for your meals.

Can I find macronutrients of each meal?

On our website, we provide nutrition information for every meal, which includes the breakdown for fats, protein, carbohydrates and fibre. This information can be referenced during the meal selection process.

How do I prepare meals at home to eat?

Our meals always arrive fresh and never frozen. Meals must be refrigerated prior to consuming. When you’re ready to eat a meal, simply pop it into the microwave or the oven! We list specific heating instructions on each meal label.

What happens if I don’t like the food that was delivered?

Your feedback is very important to us. We do our best to make sure all of our meals are pleasing, however, it can take time to learn your preferences. Unfortunately, refunds are not given if the meal is simply not to your liking. However, we want to ensure you enjoy your future meals. We use member feedback to craft future menus and eliminate unpopular meals. You can also use the custom menu selection option to ensure future meals meet your preferences.

Can I see the meals available before ordering?

Of course. You can start the order process and explore our meals and menu with no commitment to purchase.

Do you offer Low FODMAP or Nightshade-Free friendly meal plans?

Yes, we do! Our Elite plan is crafted to be both Low FODMAP and Nightshade-Free friendly. These meals are lightly seasoned, high in protein, and designed for individuals with sensitive digestive systems or specific inflammatory concerns. While not medically tailored, we follow strict guidelines to avoid high-FODMAP ingredients and common nightshades like tomatoes, peppers, and eggplant, making it easier for you to eat clean and feel great.

Portion Sizes Explained

Why does Athletes Kitchen offer Small and Large meal sizes?

At Athletes Kitchen, we believe nutrition should be personalized, which is why we’re the only meal prep company in Canada offering both Small and Large portion sizes. Whether you’re looking to maintain, shred, or build, our meal sizes are designed to match your specific goals. The Small size is ideal for lighter appetites, fat loss, or smaller caloric needs, while the Large size provides more fuel for athletes, active lifestyles, or those focused on muscle gain. It’s tailored nutrition, built around your body and goals.

Tonic Q&A

What are the functional tonics?

Our functional tonics are cold-pressed wellness drinks made with a blend of natural ingredients, nootropics, adaptogens, and essential micronutrients, designed to support energy, cognition, relaxation, and overall wellness.

What is NeuroShield and when should I take it?

NeuroShield is a powerful antioxidant blend that supports your immune system, cellular health, and inflammation response. It works best first thing in the morning, preferably on an empty stomach, to set the tone for a clean, energized day.

What is NeuroFuel and when should I take it?

NeuroFuel is designed to support mental clarity, memory, focus, and physical performance. It blends nootropics, electrolytes, creatine, and adaptogens. For best results, take it before a workout, a big meeting, or anytime you need a cognitive and physical boost.

What is NeuroZen and when should I take it?

NeuroZen is a calming tonic formulated to promote relaxation, reduce stress, and prepare your body and mind for rest. It’s best taken in the evening, especially after work or before bed to help wind down.

Are the tonics safe to drink daily?

Yes, our tonics are made from food-grade ingredients and highest-quality supplements. However, we always recommend consulting with a healthcare practitioner if you have any medical conditions or are on prescription medications.

Can I drink the NeuroFuel tonic if I’m on blood thinners or other medication?

NeuroFuel contains ingredients that may have blood-thinning effects or impact neurotransmitters. If you are on any medication or have underlying conditions, please consult your healthcare provider before consuming.

Do the tonics need to be refrigerated?

Yes. These drinks are perishable and must be refrigerated at all times. Please shake really well before consuming.

Are these tonics caffeine-free?

Yes. We use ingredients like Lion’s Mane, Alpha GPC, and L-Theanine to enhance focus and energy naturally, without caffeine. So it is completely safe to take them at any time of the day.

How long do the tonics stay fresh?

Each tonic has a shelf life of 3 days when kept refrigerated. For optimal taste and efficacy, shake really well before consuming.

Where can I find the nutrition info and ingredients for each tonic?

You can find detailed ingredient lists and nutrition info when you start your meal plan under Tonics tab.

Can I take any of the tonics at any time of the day?

Yes! All three tonics are caffeine-free and without any harsh stimulants, they are powered by natural nootropics that support mental clarity, focus, and energy, so they won’t disrupt your sleep. We’ve outlined optimal times to take them based on their benefits, but feel free to take them whenever it fits your routine.

Wild Game Meats

What are game meats and why does Athletes Kitchen offer them?

Game meats come from wild animals like venison (deer), bison, and duck, unlike traditional farm-raised meats. They are naturally leaner, higher in protein, and richer in essential minerals such as iron, zinc, and selenium. Athletes Kitchen is proud to be the only meal prep company in North America offering a dedicated game meat selection, giving our clients access to high-performance nutrition not available anywhere else.

What types of game meats are on the menu?

Our rotating menu includes premium options like venison, bison, and duck. These meats are thoughtfully prepared by our culinary team to deliver bold flavors, optimal nutrition, and a gourmet experience.

Why choose game meats over regular meats?

Game meats are wild by nature, which means no added hormones, antibiotics, or factory farming. Compared to traditional meats, game meats often have:

  • Higher protein content

  • Lower fat levels

  • More bioavailable minerals

They’re ideal for athletes, health-conscious eaters, and anyone looking to elevate their meals with nutrient-dense protein sources.

These should be incorporated with your regular meal plan so you can get the best of both worlds.

Are game meats suitable for meal prep?

Absolutely. We prepare all game meat meals fresh and portioned for performance, ensuring they’re just as convenient and delicious as our other offerings. Whether you’re bulking, leaning out, or just want to try something unique, our game meat meals are a powerful addition to your weekly routine.

Elite Plan Q&A

What is the Elite Plan at Athletes Kitchen?

Our Elite Plan is a medically-aligned meal program designed for individuals with sensitive digestive systems. It’s fully Low FODMAP and now 100% nightshade-free, ideal for those managing IBS, autoimmune conditions, or inflammatory sensitivities. This plan is based on clinical nutrition principles and built for clients who demand precision in their diet.

What makes this plan different from the others?

This is our most targeted, result-driven plan. Unlike our other offerings, the Elite Plan is curated without common dietary triggers like garlic, onions, legumes, or nightshades (e.g., tomatoes, eggplant, peppers). It’s one of the only ready-to-eat meal plans in Canada with this level of customization for gut health and inflammation.

Who is this plan best suited for?

  • Individuals with IBS or other digestive disorders

  • People following a low FODMAP protocol under medical guidance

  • Clients with autoimmune conditions or food sensitivities

  • High-performance athletes or professionals seeking focus, recovery, and consistent energy without gut distress

What protein and carb options are available in this plan?

Each week, you’ll find 3 high-quality proteins:

  • Non-GMO Chicken Breast

  • Bavette Steak (Beef)

  • Pacific Cod

Each protein is available in three carb tiers to suit your goals:

  • High Carb – for endurance or training days

  • Moderate Carb – for balanced energy

  • Low Carb – for leaning out or keto-adjacent eating

Are the ingredients organic?

All meats are ethically sourced and hormone-free, and we use organic produce whenever possible, especially for clients with sensitivities.

Are these meals appropriate for medical conditions?

This plan is crafted with medically supported nutrition in mind, but please note:

Disclaimer: If you have a diagnosed condition (IBS, autoimmune, SIBO, etc.), consult with your healthcare provider before starting any new dietary regimen. This plan supports clinical protocols, but is not a substitute for medical advice.

Athletes Plan Q&A

What is the Athlete’s Plan?

The Athlete’s Plan is our most balanced and globally inspired meal plan, crafted for individuals seeking wholesome, everyday nutrition. It includes a variety of starchy carbohydrates like potatoes, lentils, legumes, and grains, making it ideal for active individuals and busy professionals who simply want to eat real, nourishing food.

Who is this plan best suited for?

This plan is perfect for anyone looking for a well-rounded, consistent approach to nutrition. Whether you’re training regularly, working long hours, or just want meals that taste great and support your health goals, this plan offers structure without strict restrictions.

What kind of meals can I expect in the Athlete’s Plan?

Think of your favourite global comfort foods—just reimagined. From jerk chicken to Thai curries, Mediterranean stews to Mexican mole, every dish is inspired by international cuisine and recreated using high-quality, nutritious ingredients in AK style: balanced, gluten-free, and minimally processed.

Are these meals high in protein?

Yes. Each meal is designed to be protein-forward, making it supportive of muscle maintenance, recovery, and daily energy levels. We ensure protein sources are clean and responsibly sourced, such as chicken breast, turkey, grass-fed beef, or wild-caught fish.

Do these meals include carbs like rice and potatoes?

Absolutely. This plan includes smart, complex carbohydrates like grains, roasted potatoes, and legumes. These help fuel your day and keep you satisfied, without the crash.

Is this plan good for weight maintenance?

Yes, it’s a great option for anyone looking to maintain a healthy weight without cutting out any key macronutrients. It’s about balance, not restriction.

Are the meals spicy or seasoned heavily?

Our meals are flavourful but balanced. We use herbs and spices from around the world, but always keep the seasoning moderate to appeal to most palates.

Can I customize or exclude certain ingredients?

Since the Athlete’s Plan follows a set menu each week, ingredient customization isn’t offered. However, all ingredients are clearly listed for each dish, so you can select meals that suit your preferences.

Nu-Paleo Plan Q&A

What is the Nu-Paleo Plan?

The Nu-Paleo Plan is our modern, gut-friendly twist on the traditional Paleo diet. Designed by Athletes Kitchen for those who prefer to avoid grains and legumes, this plan emphasizes non-starchy vegetables and naturally sourced carbohydrates like pumpkin, squash, and sweet potatoes.

How is this different from a typical Paleo diet?

While it still avoids grains, legumes, and processed sugars, like most Paleo diets, we’ve added our signature AK approach: globally inspired meals, gentle on digestion, made with whole foods and functional ingredients that fuel without bloating.

Who is the Nu-Paleo Plan best suited for?

It’s ideal for individuals with digestive sensitivities, especially to traditional carbs like grains or legumes. It’s also a great option for those aiming to reduce overall carbohydrate intake without compromising on taste, nutrients, or variety.

What kinds of carbs are included in the Nu-Paleo Plan?

Instead of grains or legumes, this plan features carbs from nutrient-rich, non-starchy vegetables such as squash, zucchini, cauliflower, parsnips, and root vegetables like sweet potato, turnip, yucca and celery root.

Why does the Paleo plan use vegetables like sweet potato, pumpkin, carrots, or parsnips instead of grains or other starchy carbs?

We carefully selected these root vegetables for their slower-digesting carbohydrate profile. Unlike grains and refined starches, sweet potatoes, pumpkin, carrots, root vegetables and parsnips convert to energy at a more gradual pace, helping to stabilize blood sugar and prevent fat storage. This means your body has more time to utilize the fuel you’re consuming, so you’re not packing on weight if you don’t burn it off immediately. It’s a clean, Paleo-friendly way to support sustained energy without the crash.

Can this plan help with digestive issues?

Absolutely. It’s specifically crafted to be easier on the gut. Meals are free of gluten, dairy, soy, and common inflammatory foods, making them great for anyone with IBS symptoms or food sensitivities.

Does this plan support weight loss or fat loss goals?

Yes. Many clients choose this plan to reduce inflammation, reset their gut, or reduce carb intake while still enjoying nutrient-dense meals. It naturally supports fat metabolism without calorie counting.

Shredding Plan Q&A

What is the Shredding Plan?

Our Shredding Plan is designed for those who want to lean out without compromising on taste. It’s a low-carb, vegetable-forward meal plan where carbs come almost entirely from greens and non-starchy vegetables.

Who is this plan best suited for?

Ideal for anyone aiming to reduce body fat, prep for summer, or maintain a lean physique. It’s also a great fit for those who simply love eating clean, vibrant meals packed with greens and flavourful proteins.

How does the Shredding plan support high protein intake without compromising digestion?

The Shredding plan is specifically designed to complement your high-protein goals with equally high fiber content. Each meal includes fiber-rich vegetables and ingredients that aid digestion and help your body efficiently absorb and utilize protein. This balance not only supports lean muscle maintenance and fat loss but also keeps your digestive system running smoothly, so you get all the benefits of your protein without any of the discomfort.

What types of vegetables are included?

We feature a rotating variety of greens and stir-fried vegetables from around the world, think Caribbean callaloo, Asian-style stir-fries, grilled Mediterranean veggies, and lightly blanched classics. It’s AK’s signature global kitchen, made low-carb.

Are there any grains or starchy carbs in this plan?

No. The Shredding Plan excludes all grains and starchy carbs like rice, potatoes, or legumes. Instead, we focus on nutrient-dense vegetables, lean proteins, and healthy fats to fuel your day.

Will I get enough energy on this plan?

Absolutely. Our dieticians and chefs carefully balance proteins, fibre, and healthy fats to keep you energized and satisfied, even without the starchy carbs. Many of our clients find their energy and digestion actually improve on this plan.

Breakfast Q&A

What’s included in the AK Breakfast Plan?

Each week, we rotate between two savory egg-based dishes and one sweet breakfast option. Every breakfast is carefully crafted to fuel your day with clean ingredients and balanced macros.

What type of eggs do you use?

We use free-run eggs in all our egg-based dishes. They’re nutrient-dense, rich in healthy fats, and align with our commitment to quality, sustainable sourcing.

Are the sweet breakfasts high in sugar?

Not at all. Our sweet dishes are naturally sweetened and made with wholesome ingredients like almond flour, seasonal fruits, and coconut sugar, making them a delicious yet balanced option.

Can I eat the sweet breakfast as dessert?

Yes! Many clients enjoy our sweet breakfast items as a mid-day treat or dessert. They’re designed to satisfy your sweet tooth while still being nutritious.

Can I add breakfast to any meal plan?

Yes. Our breakfast dishes can be added to any plan, whether you’re on Athlete, Shredding, Paleo, or Elite. They’re a flexible, standalone add-on.

Can I freeze the AK breakfast meals?

We do not recommend freezing our breakfast meals. Each dish is made fresh using delicate ingredients like free-run eggs, dairy-free sauces, and seasonal fruits. Freezing may alter their texture, flavor, and overall experience. For best results, please enjoy your breakfast items fresh and store them in the refrigerator until you’re ready to eat.

Protein-Salad Q&A

What is the Protein Salads Plan?

Our Protein Salads plan is a refreshing, nutrient-dense option designed for those who want a lighter, whole-food-based meal without compromising on protein. It includes three beautifully crafted salads, each paired with a dressing that complements the ingredients perfectly.

What protein options are available?

You can choose from:

  • Hard Boiled Free-Run Eggs — light and easy to digest

  • Non-GMO Chicken Breast — high in lean protein

  • Seared Salmon Filet — perfect for those on a high-fat or omega-rich diet

Can I add Protein Salads to my regular meal plan?

Absolutely! Protein Salads can be added as standalone meals or paired with any of our meal plans like Athlete, Shredding, or Elite for added variety and nutrition.

Who is this plan best for?

This plan is ideal for clients looking for:

  • A lighter option mid-week

  • Extra greens and fiber in their diet

  • A quick, high-protein meal

  • Clean eating without complicated macros

Are the dressings included?

Yes. Each salad includes a house-made dressing, crafted with the same clean, whole-food philosophy. They’re designed to perfectly complement each protein option.

Can I freeze these salads?

We don’t recommend freezing salads, as the textures and integrity of the vegetables may be affected. Best enjoyed fresh and kept refrigerated.

Delivery

When does Athletes Kitchen deliver?

Athlete’s Kitchen delivers twice weekly. We deliver on Wednesdays and Sundays between 2 pm and 9 pm EST. Athlete’s Kitchen cannot guarantee a specific delivery time, as routes are calculated by weekly delivery schedules.

What should I do with the delivery bag and gel packs after receiving my order?

We kindly ask that you leave your delivery bag, gel packs and washed tonic bottles out before your next scheduled delivery. Our drivers will collect them so we can clean and reuse the materials. This small act helps us cut down on single-use waste and move toward a more sustainable future, thank you for being part of that effort.

I ordered a week’s worth of food but only got a partial delivery. What happened?

Athlete’s Kitchen delivers twice weekly, every Wednesday and Sunday, to ensure your meals are always fresh.

I have more meals than I can eat.

Athlete’s Kitchen meals and packaging are freezer-safe. We suggest that you freeze our meals if you cannot consume them within the expiry date.

Can I pick up my food instead of it being delivered?

Our deliveries are pre-planned, and our store space is limited. However, in urgent circumstances, we will try to accommodate you. Please email us three days before delivery for requests of this nature, however, no holds are guaranteed.

What if I’m not home to accept the delivery?

Not to worry! If you are not home during delivery, our courier can drop the meals off at your front door, or with a concierge. Our delivery packaging ensures your meals will stay fresh up to 10 hours after leaving our fridge.

What if I live in an apartment or condo?

If your residence requires front desk/call box access, it is your responsibility to ensure our drivers have access on arrival. If not, meals will be left with your concierge. If the driver cannot enter the building to complete delivery, the delivery will be missed, and no credit will be issued.

How much does delivery cost?

Delivery costs are calculated upon entering your shipping details. Delivery charges are calculated based on the distance required and will appear on your order summary before purchase.

How does my delivery come to my home? Will it stay fresh?

Your Athlete’s Kitchen meals come packaged in the industry’s best materials to ensure freshness. Each delivery comes chilled in insulated packaging. Meals can remain chilled up until 10pm should you not be able to pick up your delivery immediately.

What do I do with the ice packs?

Your food deliveries come chilled in an insulated cooler bag with ice packs to keep food fresh upon delivery. Your cooler bag and ice packs can be left out on your next delivery to be picked up by our drivers.

Am I able to track my delivery?

No, but the driver will send you a text notification when they are within a 5 KM radius of your drop-off. If you’re not home, please text drop-off instructions to your driver.

Where do you deliver?

We are located in Toronto, Canada and currently deliver within the Greater Toronto Area. Our delivery zones are located on the Order Page and delivery charges are relative to your individual address. If you want to explore your order zone and cost, we recommend checking our website.

Have a look at this quick tutorial

Can I order just the tonics without a meal plan?

Absolutely. Tonic Bundles can be ordered as standalone products through our website, with the same delivery schedule and minimum order requirements.

How are the tonics packaged during delivery?

Tonics are delivered in amber-tinted, food-grade bottles with recyclable caps, packed with your meals inside a cooler bag with ice packs to keep them fresh.

Is there a return program for the tonic bottles?

Yes! After enjoying your tonic, rinse and wash the bottle, then place it inside your previous cooler bag along with the gel packs. Leave it at your delivery spot before the next delivery window begins.Each returned bottle helps us reduce waste and protect the planet we all share, your small action makes a big impact. Bottles that are chipped or broken can be recycled.

Account / Billing

How do I make changes to my account settings?

Any changes to your schedule or meal plan must be done three days before the delivery date, including delivery address. You must log into your account and make the changes or email: info@athleteskitchen.ca for assistance.

I am going on vacation, how do I change my scheduled delivery?

Delivery changes must be done by logging into your account. Please note that you need to make changes with a minimum of three days prior to any delivery date.

Have a look at this quick tutorial

How does billing work?

All accounts are charged on your first order and when new orders are placed. If you have selected the Chef’s Choice option, then you will be charged automatically on all upcoming deliveries.

What payment methods are available?

We accept Visa, MasterCard, and American Express.

What happens if my payment method fails?

If your payment method fails, your account and deliveries will be paused. You will receive an email notification and will be prompted to provide updated payment details. Deliveries will not continue until payment method is updated.

When will my Chef's Choice auto-renewal charge be processed?

Chef’s choice subscriptions will be charged weekly, every Sunday and Thursday morning. Charges will not occur if the member has paused any deliveries within the applicable time constraints.

I have Chef’s Choice but I need to pause delivery. Is there a way to do this?

Yes. Chef’s Choice has a calendar which can be accessed from your account. Within this feature you’ll be able to pause deliveries within 3 business days of your next order.

Have a look at this quick tutorial

Can I make changes to my Chef's Choice order after the automated transaction has been processed?

If you’d like to make changes, members have the a full 24 hours on Sunday and/or Thursday to make any adjustments necessary to your order.

Have a look at this quick tutorial

What happens if I cancel an order within the cut off deadline?

Any canceled orders made within the cut off, will be provided as store credit for future meal selection.

What happens if I change an order, but my balance is higher than my previous purchase?

If there is a balance remaining, the additional funds will be provided as a store credit for future meal selection.

What is your cancellation policy?

Any changes to your account must be made three days prior to the next delivery day. All cancelled orders will be converted automatically into store credit. Without proper notice, no returns or credits can be issued.

What is your refund policy?

We only offer full refunds in special circumstances, where a customer can no longer use our services. Refunds will take 3-5 business days to be processed, and will include a $35 administration fee.

Can I change my shipping or billing address?

Yes. By visiting Addresses under your Accounts tab, you can change either your shipping or billing address. Any changes made within three days prior to an upcoming delivery will not apply to that delivery.

Have a look at this quick tutorial

Can I change my payment method?

Yes. Under your Accounts tab, there is a section for Payment Methods. By clicking Manage Cards, you can add, delete, or edit your cards on file. Make sure your billing address on file matches the card you are using.

Have a look at this quick tutorial

Can I change my user information?

Yes. You can edit your user information in the Account Settings section under your Accounts tab.

Have a look at this quick tutorial

Can I view my invoices from past orders?

Yes. Under your Accounts tab there is an Invoice section. You can view or download your invoices.

Have a look at this quick tutorial

Can I change my notification settings?

Yes! You can edit alerts by visiting your Accounts tab. At the bottom you will find Notification Settings. You can set your notifications to arrive through text, email, or both.

Have a look at this quick tutorial

Can I track my account activity?

Yes you can. Your User Log can be found in your Accounts tab when you log into your account. Click on View Activity to view the log.

Have a look at this quick tutorial

Do you offer gift cards? How do I purchase one?

We do sell gift cards. Our Athlete’s Kitchen gift cards are available on our website and can be shared with friends and family digitally for redemption on their next order. Gift Cards can not be redeemed at our In-store location.

Membership

Why do I need to become a member?

We have created a community that focuses on having you eating right and loving it. We encourage our guests to become members of the Athlete’s Kitchen program so that we can customize your meals and plan to your preferences. This also allows you to customize your meals and account information, as well as automatically becoming a part of our loyalty program.

What is the loyalty program? How do I earn points?

With our loyalty program, you earn points on every dollar you spend. Points are accumulated and displayed in your account details. Points can be redeemed starting at the $20 value.

Have a look at this quick tutorial

What’s the return program for tonic bottles and how does it work?

To encourage sustainability and reduce waste, we’ve created a tonic bottle return program. After enjoying your tonic, please rinse and wash the empty amber bottle and place it inside your used cooler bag along with any gel packs. Leave the bag at your regular delivery spot before your next delivery window begins. Our drivers will collect the bottles along with the bag.

This program helps us keep our environmental impact low while giving something back to you. Thank you for supporting our mission to nourish your health, and the planet.

General Health & Wellness

I just want to eat healthy—how should I choose meals from Athletes Kitchen?

If your goal is simply to eat clean, nutritious meals without focusing on strict macros or fitness targets, we recommend starting with our Nu-Paleo or Athlete meal plans. These plans are built around whole foods, balanced macros, and nutrient-dense ingredients. You can select Chef’s Choice for a variety of rotating meals curated by our nutrition team, or hand-pick your meals each week based on what looks good to you. Either way, you’ll be fueling your body with high-quality, gluten-free, soy-free, and lactose-free options, designed to make healthy eating effortless and enjoyable.

I’m not on a diet, can I still use Athletes Kitchen to eat clean and feel better?

Absolutely. Athletes Kitchen isn’t just for athletes or people with strict fitness goals. Our meals are designed around whole foods, balanced macronutrients, and clean ingredients, which means anyone looking to improve their health through better eating habits will benefit. You don’t have to follow a diet to feel the impact of nutritious, properly portioned meals.

What’s the best meal plan for someone who just wants to maintain a healthy lifestyle?

For general wellness and healthy living, we recommend our Athlete Plan or Nu-Paleo Plan. These are well-rounded with lean proteins, smart carbs, and healthy fats. They support sustained energy, better digestion, and overall vitality. You can mix and match meals weekly, depending on what feels best for your body.

Do I need to count macros or track calories to order from AK?

Not at all. While we provide full nutritional breakdowns for those who want them, our Chef’s Choice and manual ordering options make it easy for you to choose what looks good and feels right, without any tracking. We also provide complementary diet assessment for all our clients so just following that would provide a balanced energy and satiety, no calculations needed.

Can I order from AK even if I’m not an athlete or trying to lose weight?

Yes! Our meals are for anyone who values clean, convenient, and delicious food. Whether you’re a busy professional, a parent, or someone simply wanting to upgrade their meals, we make it easy to eat well without stress.

I want to eat better but don’t know where to start, can AK help simplify that?

Definitely. Start with Chef’s Choice, our team curates your meals based on your selected plan. You’ll get a weekly rotation of flavorful, balanced meals with no guesswork. Over time, you can learn which meals you enjoy most and begin customizing.

How does AK make eating healthy easier for busy people?

We remove every barrier, no shopping, no prep, no cleanup. All meals are delivered fresh, fully cooked, and portioned for optimal nourishment. You just heat and eat. Our flexible plans let you pick the number of meals, portion size, and delivery frequency that suits your schedule.

What makes AK meals healthier than most store-bought or restaurant options?

We use premium ingredients, grass-fed beef, wild-caught fish, organic produce where possible, and absolutely no soy, gluten, or refined sugars. Everything is portioned and crafted by chefs and nutritionists to give your body what it needs without hidden additives or unnecessary calories.

What supplements should I take?

We get this question a lot, and that’s exactly why we created our functional tonics. Instead of spending time researching, shopping, and trying to piece together a supplement stack, we’ve done the work for you. Each of our three tonics is designed to support a specific area of your health: cognitive function, stress and mood balance, and antioxidant recovery. Together, they offer a complete, streamlined solution that replaces the clutter of pills and powders. Just one of each per day, and your core supplement needs are covered, zero hassle, maximum impact.